Metro and Cossette Take Shoppers Behind the Scenes of Freshness

10/8/2025

Work

1 a Metro x Cossette Image den tete 2560 x 1440
Logo cossette
by Cossette

Not all grocery stores belong in the same basket. In its bold new campaign created by Cossette, Metro opens the doors to its behind-the-scenes world to showcase what truly sets it apart: some of the highest standards for quality and freshness in the industry.

Through the eyes of new team members in training, we get an inside look at the rigorous—and often overlooked—efforts Metro teams put in every day to uphold these exceptionally high standards.

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“At Metro, freshness is a daily obsession and an ongoing challenge. Behind the scenes, nothing is ever simple, but every action matters in our pursuit of excellence. That’s why it was essential to show that not all grocery stores are alike.”
Alain Tadros Metro
Alain Tadros, Vice President, Chief Marketing and Digital Strategy Officer, METRO Inc.
8 Metro x Cossette OOH 1 920 x 1 350

The campaign uses a mockumentary tone: a lighthearted, self-aware format that brings attention to a reality often taken for granted. While freshness is frequently mentioned across the industry, few pursue it with the same level of dedication. This approach offers a unique opportunity to educate and entertain—even if freshness isn’t always top of mind for consumers.

9 Metro x Cossette OOH 1 920 x 1 350
“We wanted to break the usual grocery advertising codes. By adopting the perspective of new team members and drawing inspiration from comedic documentary style, we’re able to highlight—through playful storytelling—the effort and expertise that make Metro stand out.”
Genevieve Duquette
Geneviève Duquette, Creative Director at Cossette.
10 Metro x Cossette OOH 2 126 x 1 114

Rolling out across Quebec, the campaign includes nine TV spots, along with digital, radio, out-of-home and social media activations. Metro invites consumers to see for themselves why not all grocery stores should be lumped together.

Credits

Client: Metro
Agency: Cossette
Creative Team: Anne-Claude Chénier, Geneviève Duquette, Vicky Morin, Dominique Audet Strategy: Michel-Alex Lessard, Daphné Brunelle Client Services: Jean-Hugo Filion, Rachel Demers, Laurence Campeau
Agency Production: Septième
Digital Production: Stéphanie Côté
Other agencies
Media Agency: Glassroom Production Company: 00001 Director: Marc-Olivier Valiquette Postproduction: Post430 Sound Studio: Cult