New TELUS Campaign Shows Not All ISPs are Created Equal

5/24/2022

Work

TELUS
Logo cossette
by Cossette

Most people are tired of hearing about how the pandemic has changed consumer behaviour and the world at large. 

From the way we work and the way we shop, to the way we connect and interact with others, countless articles have been written about the seismic shifts that have happened over the last two years. The common throughline throughout all of this change however has been our reliance on the Internet. According to Stats Canada, more than ¾ of Canadians reported performing Internet-related activities more often since the start of the pandemic.* 

As the Internet becomes an even more vital part of our daily lives, it’s also caused us to become more apathetic and agnostic about where we get that connectivity from - most of us choose an ISP based on price and convenience. A new campaign by TELUS hopes to change this by showing Canadians that not all ISPs are created equal.

TELUS You Deserve Your Own Internet

By dramatizing relatable moments of frustration, TELUS shows Canadians the difference between a connection that’s just for you versus a very frustrating alternative. 

Most people don’t actually understand the technical infrastructure and technology necessary to connect to the Internet. If they did, they would know that unlike Western Canada’s other ISPs, our award-winning PureFibre Network® uses a single node to get the Internet directly to your door, meaning your Internet is for you - no sharing your bandwidth with your neighbours or others in the neighbourhood. This is obviously very tricky to communicate in a 30-second ad, but by dramatizing a common pain point - a laggy connection - we’re able to show the superior Internet and customer experience our network provides.
Telus
Rob Daintree, Director, Marketing Communications at TELUS
Our goal was to create something that explained the technology in a way that was relatable and memorable. Introducing live action alongside TELUS' iconic brand assets allowed us to tell this story in a human way that consumers can relate to. It's different, but it still feels very true to TELUS.
Jacob Greer
Jacob Greer, Group Creative Director at Cossette

Credits

Client: TELUS
Client lead: Rob Daintree, Director, Marketing Communications
Creative Agency: Cossette
Group Creative Directors: Jacob Greer & Nicole Ellerton Associate Creative Directors: Dylan Petley & Ben Shores Agency Producer: Ann Rubenstein VP, General Manager: Robyn Smith Group Business Director: Anne Legrand Director, Delivery: Aimee Philips VP, Strategy: Aynsley Deluce
Media Agency
Cossette Media
Production House: Partners
Director: Arno Salters Photography: Ernesto Lehn Editorial: Outsider/Feather Audio: Pirate